Privacy

Protecting your privacy

The Motel is committed to providing you with the highest levels of customer service. This includes protecting your privacy. The Motel is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that The Motel is required to communicate to its customers. The Motel recommends that you keep this information for further reference.

Your personal information

Personal information held by The Motel may include your name, date of birth, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver's license number and username or password. The Motel also holds details of services provided to you by The Motel (including their status), as well as certain details about your personal interests.
If you choose not to provide certain personal information (e.g. your date of birth), The Motel may not be able to provide you with the services you require, or the level of service on which The Motel prides itself.
Occasionally, you may need to provide personal information about other individuals to The Motel (e.g. about your authorised representatives). If so, The Motel relies on you to inform those individuals that you are providing their personal information to The Motel and advise them that The Motel can be contacted for information.

How we collect personal information

The Motel collects personal information in a number of ways including:

Directly from you, when you provide information by phone or in application forms, or when you submit your personal details through The Motel website.
From third parties such as The Motel related companies, credit reporting agencies or your representatives;
From publicly available sources of information;
From The Motel's own records of how to use The Motel services.

How we use your personal information

Your personal information may be used to:

Verify your identity;
Assist you to subscribe to The Motel services;
Provide the services you require;
Administer and manage those services, including charging, billing and collecting debts;
Inform you of the ways the services provided to you could be improved;
Conduct appropriate checks for credit - worthiness and for fraud;
Research and develop The Motel services;
Gain an understanding of your information and communication needs in order for The Motel to provide you with a better service; and
Maintain and develop The Motel's business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that The Motel can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). The Motel does this to keep you informed of its products, services and special offers.

When we disclose your personal information

In order to deliver the services you require, The Motel may disclose your personal information to organisations outside of The Motel. Your personal information is disclosed to these organisations only in relation to The Motel providing its services to you. These organisations carry out The Motel's:

Customers enquires;
Mailing operations;
Billing and debt - recovery functions;
Information technology services;
Installation, maintenance and repairs services;
Market research; and
Web site usage analysis.

The Motel takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, The Motel may disclose your personal information to:

Your authorised representatives or legal advisers (e.g. when you requested by you to do so);
Credit - reporting and fraud - checking agencies;
Credit providers (for credit rating, credit provision and financing);
The Motel related companies;
The Motel professional advisers, including its accountants, auditors and lawyers;
Other service providers (for example, if you obtain services from other providers, The Motel may need to disclose your personal information for billing purposes);
Government and regulatory authorities and other organisations, as required or authorised by law; and
Organisations who manage The Motel business and corporate strategies, including those involved in a transfer/sale of all its assets or business (including accounts and trade receivables) and those involved in managing The Motel's corporate risk and funding functions (e.g. securitisation)

The Motel web sites

The Motel provides products and services via its various web sites. When you visit The Motel site, its web servers record anonymous information such as the time, date and URL of the request. This information assists The Motel to improve the structure of its web sites and monitor their performance.
The Motel may use ‘cookies' on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for The Motel sites to remember your preferences. As such, cookies are designed to improve your experience with The Motel websites.
In cases, cookies may collect and store personal information about you. The Motel extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.

Help us to ensure we hold accurate information

The Motel takes all reasonable precautions to ensure that the personal information it collect, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why The Motel recommends that you:

Let The Motel know if there are any errors in your personal information; and
Keep The Motel up-to-date with changes to your personal information such as your name or address.

If you are a subscriber to one of The Motel's online products or services, you may change your personal details by using the relevant facility on The Motel's web sites.

You can access your personal information

You have the right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing, for security reasons, and send it by e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

The Motel reserves the right to charge a fee for searching for and providing access to your information.

How to contact us

If you have any questions in relation to privacy please e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it